How we use collected informationWe use User information for the following purposes:
- To improve customer service.
- To more effectively respond to your customer service requests and support needs.
- To personalize User experience.
- To understand how our Users as a group use the Platform.
- To improve the Platform.
- To process transactions.
- To administer content, promotions, surveys or other Platform features.
- To send Users information that they agree to receive about topics we think will be of interest to them.
- To share User information with third parties, including for marketing or other purposes.
- To send periodic emails.
How we share collected informationThird-Party Contractors – We may use contractors (“Service Providers”) to perform limited services on our behalf, such as hosting websites and providing email services. Service Providers are required to obtain only the personal information they need to deliver the Site and the Platform, to maintain the confidentiality of Personal Information, and not to use personal information for any purpose other than provision of the Site and the Platform. Business Transitions – We may share information with businesses that are legally part of the same group as GoToKnow™, or that become part of that group. We reserve the right – in the event of a business transition such as a merger – to transfer personal information to a new business owner, on the condition that such personal information must be treated in accordance with this Policy. Compliance with Law and Prevention of Harm – We may disclose any information submitted via the Site or Platform if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce any applicable terms of service, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of GoToKnow™, our users, yourself or the public. We may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Aggregated and De-identified Data – As noted above, this Policy addresses the collection and sharing of personal information, that is, information that can reasonably be connected with a particular user. We may occasionally de-identify and/or aggregate personal information – to the extent permitted by law – to the point that it can no longer be associated with a particular user. When that occurs, such information is no longer personal information. Sale of Personal Information – We do not sell personal information.
How we protect your informationWe adopt data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of User information and data stored on the Platform. Commercial transactions occurring on through the Platform are processed over a SSL secured communication channel.
Third party websitesUsers may find advertising or other content on the Platform that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the Platform. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website is subject to that website’s own terms and policies. With respect to links from the Platform to our other websites, please refer to the privacy policies on those websites.